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Just Planning Ltd

Privacy Policy

Last updated: 21/11/2025

Just Planning Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

Just Planning Ltd
Registered in England & Wales
Registered office: 176 42 Hampstead House, 176 Finchley Road, London, England, NW3 6BT
Email: info@just-planning.co.uk

We are the Data Controller for the personal data we process.


2. What Personal Data We Collect

We may collect and process the following information:

  • Information you provide directly
  • Name
  • Email address
  • Phone number
  • Postal address
  • Planning enquiry details
  • Documents you upload or send (e.g., plans, refusal notices, photos)
  • Information we collect automatically
  • IP address
  • Browser type and device information
  • Pages viewed and time spent on our site
  • Cookies (see section 8)
  • Information from third parties
  • Referrers (e.g., partner companies or directories)
  • Public planning records
  • Professional contacts (e.g., architects, surveyors)


3. How We Use Your Information

We use your data for the following purposes:

  • Responding to your enquiries
  • Providing planning consultancy services
  • Preparing applications, appeals, and documentation
  • Managing client accounts and invoices
  • Sending important service-related updates
  • Meeting legal and regulatory obligations
  • Improving our website and customer experience
  • Marketing (only if you have provided consent)

We will never sell your data.


4. Lawful Basis for Processing

Under UK GDPR, our lawful bases include:

  • Contract – to provide services you have requested
  • Legitimate interests – business operations, service improvement
  • Legal obligation – invoicing, accounting, compliance
  • Consent – email marketing or optional communications

You may withdraw consent at any time.


5. Who We Share Your Data With

We may share data with trusted third parties, including:

  • Professional advisors (architects, planning consultants, barristers)
  • Service providers such as hosting, email, CRM, or cloud storage
  • Payment processors
  • Legal or regulatory bodies where required
  • All third parties must comply with GDPR and may only use your data for the specific services they provide to us.


6. Data Storage and Security

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted servers
  • Secure document storage
  • Access controls and authentication
  • Regular backups

Despite this, no online transmission is 100% secure, so we cannot guarantee absolute protection.


7. How Long We Keep Your Data

We keep your information only for as long as necessary:

  • Client files: 6 years (for legal and tax purposes)
  • Enquiries that do not proceed: 12 months
  • Marketing data: until you withdraw consent
  • Cookie and analytics data: see section 8

After this, data is securely deleted or anonymised.


8. Cookies and Tracking Technologies

We use cookies to:

  • Improve site performance
  • Analyse traffic
  • Personalise content
  • Assist with marketing (e.g., Google Analytics)

You can manage or disable cookies through your browser settings.
Full details are available in our Cookie Policy (add link if available).


9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to certain processing
  • Restrict processing
  • Data portability
  • Withdraw consent at any time
  • Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

ICO website: https://www.ico.org.uk


10. Transfers Outside the UK

Some service providers may store data outside the UK (for example, cloud services).
In these cases, we ensure appropriate safeguards are in place such as:

  • UK-approved Standard Contractual Clauses
  • Adequacy decisions
  • Additional security measures

 

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect children’s data.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on this page, and significant changes will be clearly notified.